Client  Villages Housing Association

Dates  June 2008 to January 2009

Period  30 weeks

Value  £200,000

Contract  £200,000

Scope of works

The works comprise minor joinery repairs and partial replacement, external fencing renewals, replacement or re-levelling of existing pre-cast paving, external redecoration.

Key performance indicators

The final KPI’s are currently being recorded but the Client liaises directly with the resident to discover their opinion on the
Consultation Procedure
Tenant Liasion
Programme efficiency/quality/problems
Handover procedure
Client/contractor relationship

By operating their direct mailing system we are normally only made aware of the final results at the final de-briefing meeting, but as we have been regularly carrying out this type of contract for the Client we are aware of the Client’s requirements and we have been consistently awarded the highest scores of the contractors carrying out works for VHA.