Client First Choice Homes Oldham Dates 7th Jan 08 to mid June 08 Period 25 weeks Value G.M.P. £299,409 Contract Overall Framework Agreement Scope of works
55 traditionally built brick dwellings comprising 5 blocks. Strip off and re-roof pitch roof to all 5 blocks of flats. Replace fascias, soffits and rainwater pipes. Undertake lintel repairs, cavity wall insulation, loft insulation. Rebuild and re-clad gable elevations. Key performance indicators
1. Overall satisfaction with information and consultation 95%
2. Satisfaction with quality of materials 96%
3. Satisfaction with quality of workmanship 95%
4. Overall satisfaction with service from contractor 96%
5. Overall satisfaction with the job done 95%
6. 103 homes received a survey, 57 returned response rate 55% Innovations
The Walshaw Steet re-roofing and association works was carried out as part of an overall framework contract with First Choice Homes Oldham. This was a 5 year partnering contract which has just been completed.
This framework involved us working together with the client ,Connaughts and Emmanuel Whittakers in true partnership. Kinetics (then Lords) were employed to undertake full house refurbishment, with schemes having a varied scope of works. Several schemes involved re-roofing, this being one of the most recent roofing schemes in the partnership.
First Choice launched into partnering relatively early on compared to many and as a result completed their decent homes programme 2 years ahead of the 2010 original government target. Many of the innovations of partnering undertaken during this period are now accepted as the norm. The 5 years works programme was managed in true partnership with contractors working closely to deliver and share best practice between each other. Supply chain management, value engineering and full open book arrangements with the client were innovative five years ago and First Choice Homes was our first real encounter with such an open partnering environment.
For 5 years Kinetics utilised the same team of management, employees and partnered supply chain to deliver a large volume of works with extremely high KPI’s throughout. The challenges created by the complex scope of works on full house refurbishments were always dominated by ensuring top quality customer care. The majority of our resident liaison offices were from a qualified trade background. This provided them with a more in depth understanding of the works process which they were able to explain and support the residents through the necessary works. This multi skilling of our workforce has also enabled us to have a more fluid team to cope with programme demands. Site agents and T.L.O.’s train together and can therefore provide better cover for each other and work extremely closely as a team.
Our approach to supply chain partnering in Oldham allowed us to foster long term relationships with small local subcontractors. Several two to three employee companies with work security and good cash flow have been able to grow and develop alongside us during the 5 year period. Trainees and apprentices were also supported and employed by the supply chain as they grew and improved their services with us. We have since bid for other works and secured the Manchester Frameworks jointly with some of our supply chain companies. We recognise the importance of cash flow to very small firms in particular as they grow and throughout the five years we held no retentions and paid within 14 days. These good terms ensured that we could rely on a commitment and loyalty from our supply chain and that we could work closely together to deliver the best service solutions possible. | 
