Description
Duties
Answer the phones in a polite and efficient manner, Log new calls on the relevant database and call management software.
Reschedule appointment times on the relevant database and call management software.
Determine the nature of communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service.
Interpret instructions and issues arising and then implement actions according to administrative policies and procedures.
Provide a link between Contract Manager, Contract Administrator, Contract Administrator and Resource Controller.
Maintain computerised and manual records and files to ensure operational compliance in accordance with contractual requirements.
Filing
Other ad-hoc administration as required
Essential skills, experience and/or qualifications
You must have and excellent telephone manner.
Excellent customer service skills
Able to accurately communicate via telephone and e-mail
Familiar with Microsoft Applications
Self Motivated
Desirable Skills, Experience and/or Qualifications
Good Knowledge of English, numeracy, experience with Microsoft and ability to organise and prioritise.
Training Available- Yes
Please note that the role may require some shift work and some Saturdays
CV's To be sent to: pauline.mccarthy@kineticsgroup.co.uk | 
