The company employs in excess of 800 staff all of whom are direct employees. We sub-contract less than ten percent of our work and only where this is specialist work which requires management techniques not covered by The Kinetics Group. Having stated that we cover specialist areas such as asbestos removal, security, catering and commercial gas installations through our own staff. We also undertake decent homes, construction, building, electrical and heating installation and maintenance. All our technicians receive ongoing training throughout their time with us. We provide all of these services on a 24 hour 365 day basis. Our out of hours calls are handled by either our managers or a staffed bureau.
The company is reviewing a proposal to roll out IIP Company wide, we are also looking at the criteria for recruitment, training and retention to include them in our personnel procedures. Currently staff turnover runs at about 5% across all categories. We operate a scheme for apprentices of which there are 38 at various stages at present. We would be willing to look at any joint initiatives you may wish to suggest or indeed any such government schemes which may be locally promoted. We have worked with New Deal and NVQ schemes for office staff in the past, and we work with Fusion 21 in the NW on an innovative training and construction scheme in the north west of England.

For the past ten years we have pioneered the use of IT for processing of works orders, the production of performance indicators and reports detailing the progress of orders. All of our technicians are issued with hand held communication enabling regular and consistent contact with our office, clients and contract managers. We have developed our website to allow our clients to monitor the progress of their orders, obtain their own performance indicators or and to enter their orders direct onto our system with a guaranteed appointment date and time.

For the past three years we have been actively pursuing partnering arrangements with our clients such as Lambeth, Southwark, Knowsley Council, Peabody Trust, Notting Hill H G and the MOD. We have a programme of internal partnering awareness and joint client workshops to deliver improved services.

With such an extensive range of partnering skills set up with the above clients we would be willing to share all of this knowledge with new partners. Our contracts represent partnering across maintenance, specialist services, decent homes and training initiatives. We would set up and facilitate meetings with all these clients so you can walk the floor with us and see first hand the real work we are doing. They all include elements of local labour initiatives, training, supply chain management and joint working locations. In some we are providing lump sum works contracts and in others labour only.
The company does not sub-contract as a rule. The majority of our operatives are directly employed [864 at the last count]. However we do wish to promote good practice in equal opportunity and therefore we are willing to engage local sub-contractors where this meets the clients EO policy. We have a regular cycle for training and we include our long-term sub-contractors within this. Where a sub-contractor is of sufficient size to avoid this we seek their records to certify that they at least meet, if not exceed, our own standards.

Your bid will be led by a director of the Kinetics Group who will become the group's contract director for the project if we are successful. We will also give you named senior managers for the management of your contract once we have completed the pre-contract formalities and we are aware of the extent of the work and project make up, we will work with yourselves to form a specific team for the project. We have established a number of new contracts for our clients and these have involved rapid and detailed set-ups. In one case we established and opened 9 new offices with full IT links in 16 days for a single client and in another we set up a contract administration team within the client's organisation within a week. For operations which involve close cooperation we can set up our IT and integrate a contract team within the client organisation inside a fortnight.

We aim to develop a 3 Star service for our client so that they meet all of their KLOE's within the uppermost quartile of all LA's.